Before you ship with NEOS, it's important to check whether your items are prohibited or restricted.

If you are in any doubt as to the acceptability of your goods, please contact your NEOS representative prior to shipping. For further information on country-specific prohibited or restricted items, contact Customer Service.

Standard NEOS Prohibited Commodities

Prohibited commodities are not permissible for transport.

The following commodities are not accepted by NEOS under any circumstances.

• Live animals (including but not limited to mammals, reptiles, fish, invertebrates, amphibians, insects or birds)
• Hunting (animal) trophies, animal parts such as ivory and sharks fin, animal remains, or animal-by-products or derived products not intended for human consumption, prohibited for movement by the CITES Convention or local law
• Human remains or ashes in any form
• Bullion (of any precious metal)
• Cash (current legal tender as bank notes, currency notes, coins), Traveller's Cheques and Activated Credit Cards
• Loose precious and semi-precious stones (cut or uncut, polished or unpolished)
• Complete firearms, ammunition, explosives, explosive devices, including inert explosives or test pieces, air guns, replica or imitation firearms or ammunition
• Illegal goods, such as illicit drugs, included but not limited to narcotics stimulants, depressants or hallucinogens. Cannabis or its derivatives
• Counterfeit goods in breach of intellectual property rights (IPR)

Property, the carriage of which is prohibited by any law, regulation or statute of any federal, state or local government of any country to or through which the shipment may be carried.

Standard NEOS Restricted Commodities

The following items will NOT be accepted for carriage unless otherwise agreed to by NEOS. To obtain such agreement a business case will need to be conducted by NEOS and the items approved for carriage will be recorded in writing with the Customer.

• Antiques, works of art and fine art
• Banderols / Tax stickers with a shipment value in excess of EUR 500,000
• Cigarettes, cigars, tobacco products and electronic cigarettes or accessories with a shipment value in excess of EUR 500,000. Electronic cigarettes and accessories require NEOS  approval.
• Dangerous/hazardous goods including but not limited to perfumes, aftershaves, aerosols, flammable substances, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“IATA”), the Agreement on Dangerous Goods by Road ("ADR") or International Maritime Dangerous Goods ("IMDG") regulations
• Commemorative Coins or Medals and High Valuable Collectables with an individual value or total shipment value in excess of EUR 2,000
• Hunting (Animal) trophies and animal’s skins not intended for human consumption
• Financial and monetary commodities with a shipment value in excess of EUR 500,000. Examples include activated SIM cards for mobile telephones, gift cards, event tickets, lottery tickets, money or postal orders, pre-paid phone cards, tickets (blank stock), vouchers/tokens, unused stamps etc.
• Jewellery and watches and with individual values in excess of EUR 5,000 with a maximum individual approval value of EUR 10,000
• Toy guns, firearm parts, firearm attachments, ammunition parts, Tasers or controlled military items

Counterfeit Goods are Prohibited

NEOS's security policy states that it is not allowed to transport counterfeit goods via the NEOS network. NEOS does not want to be associated with counterfeit goods and upon suspicion of such goods being imported, Customs will be informed.

If you are offered very low prices for branded goods that are sold on shopping websites or via other channels, you can normally assume that the goods are counterfeit.

High quality branded goods that are often copied are:

• Shoes
• Clothing
• Bags
• Expensive Watches
• CDs and DVDs
• Perfumes
• Electronics

It is prohibited in many countries to introduce counterfeit goods and where proven the Customs authority will seize the goods and penalize the buyer.