Home Delivery PLUS is our secure solution for parcels that do not require the speed and tracking security of Package Express, but need a more reliable service than a pure postal service.

Maximum weight and size: maximum weight is 30kg and maximum size is 60cmx40cmx40cm.

Coverage: the whole world. In Europe, we use alternative delivery services in combination with tracked postal services, including tracked registered mail services and EMS services in all major countries.

Shipping time: In Europe within 7 working days. Outside Europe within 14 business days.

Tracking and tracing: Postal tracking
Shippers and consumers can track the package until it arrives in the destination country. In international mail flows, parcels are not always scanned in all postal code areas due to limited scanning equipment or manual processes. Tracking reliability 80% (mail tracking).

Target customers: Online stores and marketplace sellers who send parcels with an average value of less than €100 and have customers all over the world, especially in countries where mail theft rates are high.
 

With NEOS you can enjoy the benefits of an express service: reliable tracking, faster delivery and the same convenience of an express network. We offer the same level of monitoring and speed you expect from an express service, but with a better tracking system compared to an international postal service. Come to us to get your shipments to their destination safely and securely. 

Package First is our top express solution for the e-commerce industry, meeting the requirements of all major marketplaces and the needs of global consumers.

Maximum weight and size: The maximum weight is 70 kg (DIM or real weight) and the maximum size is: length: max. 274 cm (always the longest side) - girth: max. 330 cm (girth = 1 x longest side + 2 x height + 2 x width).
    
Coverage: Within Europe, in certain major non-European markets and worldwide, we offer a fast service with our express solution.
We offer consumers fast and reliable delivery of their orders with DHL Express, UPS and FedEx.

Shipping time: In Europe within 1-2 working days. Outside Europe within 4 working days.
 
Track & Trace: Full Track & Trace
Full tracking provides both the shipper and the consumer with full control and visibility of the package. Tracking reliability is > 99.9%. We provide proof of delivery.

Target customers: Marketplaces with pan-European and global customer profiles, such as EBAY. Marketplace sellers who have to comply with strict tracking and delivery time rules, like Amazon sellers. Online stores with high-value items.

Parcel ECO is our affordable solution for parcels that need a reasonable transit time but do not need the tracking reliability and security of Home Delivery PLUS.

Maximum weight and size: maximum weight is 1 kg and maximum size is 35x25x5 cm.

Coverage: Package ECO combines the best domestic and international services from different postal companies to provide the most economical service with a reasonable delivery time. Our offer is for consumers all over the world.

A cost-effective solution for shipping goods up to 1 kg, which require basic tracking information. We should highlight the convenience of this service, as we handle the processing of packages at no additional cost to our customers. Customers working with parcel carriers now have the opportunity to save additional money on low-value and lightweight shipments with just one pickup solution. We offer a cost-saving, convenient, customer-focused and flexible service organization they can work with instead of a slow and bureaucratic postal service provider.

Shipping time: Domestic about 1-2 working days. Europe is on average within 7 working days. Outside Europe, we deliver within 14 working days.

Track & Trace: Proof of delivery
Shippers and consumers can track the package until it is posted via international or domestic postal networks. NEOS' Proof of Posting scan provides proof of posting and helps predict the delivery date.

Target Customers: Our target customers send small parcels with an average value below €50 and have customers all over the world. It is a good alternative for customers sending parcels and small goods shipments worldwide.